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FAQ

FAQ – Working Environment

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41 questions and answers

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Q1 : Can I programmatically edit the input data and use the result?

It is possible to embed VBScript in WinActor scenarios. There is a function to bind variables in scenarios and variables in VBScript.
※ VBScript is a Windows scripting language created by imitating Visual Basic syntax.

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Q2 : Is it available in Mac OS?

Mac OS is not supported, please check WinActor's product description for operating environment.

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Q3 : Will it work in a VM environment?

VM-specific restrictions, user rights restrictions, and security policy restrictions may affect logging and execution according to circumstances. In particular, the policy settings will vary according to the user environment, so before purchasing we recommend that you use the trial version to check it works.

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Q4 : Will it work in Linux environment?

It doesn't work in Linux environment, please check WinActor's product description for operating environment.

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Q5 : Do I need internet connection when using WinActor?

WinActor does not require an internet connection.

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Q6 : Not only IE but also Firefox and Chrome?

WinActor does not require an internet connection.

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Q7 : Does WinDirector require administrator privileges?

Administrator privileges The administrative privileges (admin rights) of the management server and robotic environment for operation are required for the organization responsible for creating and operating the manipulation robot environment. (management server)

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Q8 : The Executive Director of WinDirector and the robot for each action has an installation symbol. WindowsServer2016 Can they work on the same server?

It is not possible to create WinDirector (manipulation robot) and WinActor (executable robot) in the same Windows Server OS.
Provides two Windows Server OS environments for WinDirector (management robot) and WinActor (actor robot), and WinDirector and WinActor are installed separately.

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Q9 : Is the working environment of PC possible? But can you use WinActor with a virtual machine if the operating system conditions are met?

It can work in the same way as a real terminal. Notes and related matters are as follows:

■Caution when using nodes that require window identification, such as image matching or emulation, make sure the virtual terminal does not have a screen saver or screen lock condition.

Starting Multiple Virtual Terminals If you can log into multiple virtual terminals at the same time, you can run WinActor simultaneously.
VM-specific restrictions, user rights restrictions, and security policy restrictions can affect logging and execution according to circumstances. In particular, the policy settings vary depending on the user environment, so before purchasing we recommend using the trial version to verify its functionality.

■Number of Licenses for Virtual Terminals One license is required for one Virtual Terminal.

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Q10 : During screen saver (screen lock), robot operation stops. Is there a solution?

during screen saver (Screen lock) The window cannot be identified. When running situations where window identification is required, it is necessary to set up a screen saver. (Screen lock) does not start Or in an environment where you cannot disable screen saver, please cope with the following methods.

1. Execute the situation by connecting the remote desktop to the terminal where WinActor is installed.

2. Install WinActor on a virtual terminal such as VMWare or VertualBox and execute the situation on the virtual terminal.

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Q11: Are there any restrictions on PC resolution for WinActor operating environments?

No problem if it is “1024 x 768” or more.

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Q12 : Is the server operating system not under warranty?

WinActor v4.3.0 or later supports server operating systems. As of January 2018 we guarantee the working guarantee of windows server 2016.

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Q13 : Can I change the installation folder of WinActor?

It is possible to move the storage within the same terminal as the WinActor evaluation version during the trial. However, in the case of WinActor, the version with the license key registered after purchase requires the same steps as the terminal migration.

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Q14 : When I'm running a low-installed version of WinActor, the message “PC info has been changed, re-register license” appears and WinActor cannot start.

The uninstalled version saves the data of the PC that was started first and then confirms it's the same PC as the first startup. This error message appears when you copy the WinActor-related file and start it on another PC. Please download the WinActor documentation as zip and unzip and start.

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Q15 : Can I use WinActor in a thin client terminal environment?

Thin clients in an independent server environment for each client can perform the same operations as a PC.

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Q16 : There is a difference between 64 bit and 32 bit even though they are the same OS version because of how WinActor works.

There is no difference in performance between 64-bit and 32-bit versions.

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Q17 : It starts with admin privileges on the WinActor installer version, but it throws a startup error if it's a regular user (PowerUser group).

Fixed by reinstalling the non-installed version. In addition, the deployment folder can be mitigated (※) by creating and installing a folder where “EveryOne Full Control” can be set directly under C: \.
※ In the case of Desktop and My Documents folder, because the environment is set to be deleted when you log out.

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Q18 : What units do you need for a WinActor license such as HW, users, number of cores, etc.?

One license is required for one device. One VM is required per terminal.

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Q19 : Does communication occur during license activation?

Communication with the outside does not occur.

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Q20 : In picture matching, is the color difference related to the success or failure of the match?

Colors are relevant because matching is performed on pixel dyes.

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Q21 : The browser (IE) cannot register in the target window settings for image matching.

IE “Protected Mode” may be enabled, check the WinActor Manual and verify that “Protected Mode” is not enabled.

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Q22 : Image matching does not work depending on the operating environment. Is there a solution?

Please try to match the display of the scenario created PC and the PC in use. ・ Reduce the “match rate” of the image matching feature.

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Q23 : Can the scenario created with the trial version be applied to WinActor with the retail version of WinActor?

it is available Scenarios created in the trial version will have an expiration date, so please open the scenario in the product version and remove the expiration date.

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Q24 : Can I run the situation while the laptop is off?

A scenario can be performed if the screen saver or sleep mode is not entered even if the laptop is turned off.

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Q25 : Does WinActor work properly even though the PC version created the scenario and the PC that executed the scenario are different?

If there is a process to execute on the node “Picture matching” or IE within the situation, it is necessary to fine-tune the situation depending on the difference in resolution between the OS and the version of IE.

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Q26 : Is it possible to continue even if virus check etc is running in the background of the machine running the simulated image?

The operation can continue

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Q27 : Can you execute a situation stored in a file server from multiple terminals at the same time?

The situation was captured at each station and run on the station.

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Q28 : Is it possible to run WinActor when the screen is locked?

If the screen lock or screen saver is on, the window cannot be identified. When performing a situation that requires specifying a window, do not lock the screen.

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Q29 : Is there any effect if Windows Update is running while WinActor is running?

By displaying a restart prompt dialog, there is a risk of image matching errors or malfunction situations.

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Q30 : If the OS version and Office version are the same, if you change the PC version, do you need to adjust the situation?

There is no need to adjust the situation if the recording environment and execution environment are the same, such as screen size and resolution, even if the format is changed.

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Q31 : Is it possible to execute a situation with only the PC display turned off?

If the screen saver doesn't go to sleep even if the display on the PC is off only then the simulated image can be used.

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Q32 : Can I substitute strings for each Office product (Excel, Word, PowerPoint)?

It is possible. You can use emulation to display and replace Find and Replace windows with hot keys [Ctrl + F] and [Alt + P].

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Q33 : If you try to perform an operation with WinActor, you will get an error due to insufficient memory.

Displaying flow charts in particular requires memory. You can reduce memory usage by dividing the situation by tabs (subroutines) and by closing the groups appropriately and reducing the drawing area.

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Q34 : Is it possible to start a situation with a specific time?

This can be achieved by combining WinActor's shortcut activation functionality and the Windows task scheduler.

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Q35 : What kind of “WinActor” RPA can you use?

As a rule, it is compatible with all Windows. For example, there are usage records in registering order data to the backbone, data collaboration between multiple systems, auditing in software development, etc.

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Q36 : Is there a limit to the number of scenarios that can be created and saved?

There is no limit to the number of scenarios that can be created and saved.

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Q37 : Currently recording and touch panel operation is not supported.

Administrator privileges The administrative privileges (admin rights) of the management server and robotic environment for operation are required for the organization responsible for creating and operating the manipulation robot environment. (management server)

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Q38 : What happens if an error occurs?

Although displaying the error dialog and stopping the situation is normal, you can save response actions when an error occurs in a situation. For example, you can do the following:

・E-mail notification when an error occurs

・ In multi-managed scenarios, the screen will return to its default state when an error occurs and continue the pattern.

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Q39 : Is it possible to run simulated images regularly?

It can be run on a regular basis using the standard Windows scheduler. It is also possible to perform scheduled run operations in WinDirector.

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Q40 : Is there a difference between the Japanese version and the English version when creating the situation?

Because the functions of the Japanese version and the English version are the same, the node name and button name are in English. But there is no difference in creating the situation.

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Q41 : Can't use the warning that 60 days have not passed. But the expiration date has passed.

This is because the trial version was originally installed or the first activation date occurred after the expiration date. Please note that the trial version has an initial activation period and expiration date.

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